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Former Member
Mar 26, 2009 at 09:43 AM

BO XI R2 upgrade to SP4 from Base

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I am running version 11.5.3.438 of Crystal Reports Server XI running on Windows 2003 Server. I think it is R2 and my key code is CT20H-XXXXXXX-XXXXXXX-RWYR.

I encountered a problem said to be fixed in R2 SP4. I downloaded service pack 4 and it wouldn't install because SP2 wasn't installed. So I downloaded the full R2 SP2 version and started that install. When I enter my existing key code it says "The Product key code CT20H-XXXXXXX-XXXXXXX-RWYR is not valid or has expired"

Do I need another key code to install SP2 ?