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Former Member
Mar 26, 2009 at 06:49 AM

CRM Basic doubts-Regarding UI

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Hi,

I am an EP consultant. Would liek to gain some basic info about SAP CRM

I have heard of 3 different UI technologies for CRM

1.CRM WebClient :based on BSPs and is web enabled

2.Through Enterpise Portal:business package

3.CRM web channel

Could someone please explain in which scenarios each of the three technologies are used

Doubt1: When there is already a web based UI technology through which all CRM transactions can be run(CRMWebClient) wat is the use of an Enterprise Portal in a CRM landscape

Doubt2:Is CRM webchannel used for external facing applications of CRM(eg:shopping cart etc)Is this a lighter alternatve to SAP EP or CRMWebclent(SAP EP is ideally used over LAN and not WAN as it is relatively heavy and causes performance issues)

Thanks,

Rocky