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Former Member
Mar 24, 2009 at 02:20 PM

Search or Filter by Call Description or Close Description within HEAT

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I have tried to create a Crystal Report which would allow me to filter or search by information within the 'Call Description' or 'Close Description' on the HEAT Call Logging System.

The problem I have is that Crystal does not allow me to use the Select Expert for the Call Description or Close Description.

Also I'm not sure how to create a formula to filter or search these fields.

What I am looking for is a formula that I could use to find key words within the Call Description or Close Description.

For example...

I want to find all call tickets which have Adobe 9.0 in the Call or Close Description.

Thank you in advance for your assistance.