I have tried to create a Crystal Report which would allow me to filter or search by information within the 'Call Description' or 'Close Description' on the HEAT Call Logging System.
The problem I have is that Crystal does not allow me to use the Select Expert for the Call Description or Close Description.
Also I'm not sure how to create a formula to filter or search these fields.
What I am looking for is a formula that I could use to find key words within the Call Description or Close Description.
For example...
I want to find all call tickets which have Adobe 9.0 in the Call or Close Description.
Thank you in advance for your assistance.