Vouchers in SAP Customer Checkout

[elena_vavitsa]

Dear SAP Customer Checkout team,

Good day. I have a quick question

In SAP Customer Checkout manager we have created Vouchers

EUR 10

EUR 20

EUR 30

Scenario:

Total receipt value EUR 100 , cashier is offering voucher EUR 10 to the customer and in future sales customer can redeem it , based on validity of voucher

My question is how to issue EUR 10 voucher with 0 selling price?

Thank you!

BR,
Elena

[bikash_bansal · Accepted solution]

Hello,

In general you cannot issue a 10 Euro voucher with 0 selling price. In SAP Customer Checkout the receipt needs to be also balanced.

However to achieve your use-case i am think of following proposal. When you add a 10 Euro Voucher, also add an article "Voucher Discount" with quantity -1 and Price 10. This approach has the following advantages.
1) A voucher is created in the voucher system for 10 Euro so the customer can easily use it in the next purchase without any issues,
2) The revenue is not increased by 10 Euro so all your reporting stays correct.
3) If you map a correct liability or non-revenue account to your voucher item, then liability reporting always reflects these pending vouchers.

You can also think of adding a automatic payment with a specific credit card equivalent to the voucher amount, but then the customer receipt is printed with 10 euro extra than what he/she bought and other reporting related topics are open.

In the end you need to decide what suits best to your use-case.

Hope it helps.
If your question in answered correctly, kindly select the answer as "Right Answer". This helps others to follow and easily locate answers.

Regards,
Bikash Bansal
Product Owner - SAP Customer Checkout