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Mar 24, 2009 at 08:44 AM

Issues with Dunning: what happens after level 3 of 3 ?

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Hi,

We have set up 3 dunning levels. That works fine as I could test this because we had some invoices that have moved from 1 to 2 and to 3. The letters for level 3 has been printed and the GP data has been updated. The level 3 is shown and the history shows it as well. Looks like perfect.

However, now the problem starts. These invoices are still unpaid. What happened to them regarding dunning? If I run the dunning wizard again, all formerly level 3 invoices are not in there anymore.

How do I handle this to not forget these open invoices?

Best regards,

Franz