Hi,
I need to extract some "Interaction Record" values from 0CRM_SRV_PROCESS_I:
ACT_REASON_CAT Catalog
ACT_REASON_CODE Code
ACT_REASON_GROUP Code Group
These fields are in the extract structure CRMT_BW_SERVICEPROCESS_I, but if I test 0CRM_SRV_PROCESS_I extractor in the RSA3, for a particulary transaction ID, they are not filled.
Instead if I test 0CRM_SALES_ACT_1 extratctor in RSA3, the same fields for the same trasaction ID, are filled.
Why ACT_REASON_CAT, ACT_REASON_CODE, ACT_REASON_GROUP in 0CRM_SRV_PROCESS_I are empty?
Thank's in advance.
Valentina.