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Former Member
Mar 23, 2009 at 03:17 PM

CRM Interaction Record in BW Extractor

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Hi,

I need to extract some "Interaction Record" values from 0CRM_SRV_PROCESS_I:

ACT_REASON_CAT Catalog

ACT_REASON_CODE Code

ACT_REASON_GROUP Code Group

These fields are in the extract structure CRMT_BW_SERVICEPROCESS_I, but if I test 0CRM_SRV_PROCESS_I extractor in the RSA3, for a particulary transaction ID, they are not filled.

Instead if I test 0CRM_SALES_ACT_1 extratctor in RSA3, the same fields for the same trasaction ID, are filled.

Why ACT_REASON_CAT, ACT_REASON_CODE, ACT_REASON_GROUP in 0CRM_SRV_PROCESS_I are empty?

Thank's in advance.

Valentina.