Incident forwarding error: Business Partner not available

[former_member588066]

Hello,

we are having this issue while forwarding an incident to SAP.

Settings & Configurations are done and fine ( SMIV_VAR scenario ) all seems to work fine except that we get an error message after sending the incident , saying that the Business Partner is not available.

There is a BP but the ID is truncated and thus not recognizable. Instead of BP 0012345678 the system turns it into S001234567 and the action can't be completed.

Any help with be much appreciated.

[shalinrogerb]

Dear Philomène Moumi Coulon,

I am not sure if the entry you have maintained is correct or not. The syntax should be <SAP USER ID> <CUSTOMER NUMBER> <S-USER ID FOR THE CUSTOMER NUMBER>. If you have maintained it properly, then please let me know if the below points are verified.

1. The person who is working on the Solution Manager system has the AISUSER entry maintained For the VAR customer and an entry for the VAR service Provider's Solution Manager installation (Super S User).

2. The S user maintained for the customer installation has authority object ANLEG in the AICONTACTSINST table for the respective installation number.

3. The Calling hours are maintained for the Sold-To party

4. The Sold-To party is maintained for the respective Configuration Item

5. Sold-To party determination is working fine

6. RFC SM_SP_<CUSTOMER NUMBER> is working fine.

Please revert if all the above are working and while reverting, kindly mention the version (SP) of your Solution Manager.

[former_member588066]

Hi Shalin,

Thanks for your feedback.

We are working on SolMan 7.2

This is how our AISUSER is set.

the suggested settings are the current, but we still can't get it to work as it should.

[shalinrogerb]

In the contact person field, click on F4 and take a screenshot of all the values given in the input help and paste the screenshot please.

[former_member588066]

Hi All,

Just to be clear, we are able to manually send incidents to SAP sucussefully.

The issue we have is when the incident is to be automatically after business hours.

The error comes up because the 10 characters S User ID is cut off/changed somehow and no longer recognized as a valid ID.

Thanks

[shalinrogerb]

The way you shared your screenshots doesn't help much.

However, since you have mentioned that manually sending tickets to SAP works and only during automatic re-routing outside the office hours is not working, the issue shouldn't be due to the S-User. If you get an error like what you have shown here, either the entry you have made is wrong (if so, manually sending to SAP also shouldnt work), or it might be an SAP bug (you have to raise it to SAP, but I am using Solman 7.2 SP 7 and I don't face any issue like this while automatic or manually sending tickets to SAP, so it shouldn't be a product bug). However you can verify the below points,

1. All the central notes are applied with the latest version in Solman_setup.

2. While you are manually sending to SAP and automatically sending to SAP, are you using the same Configuration item? Because if it is a different Configuration item then we need to check if the aisuser entry is maintained for the corresponding customer number. Please check that.

3. I see in the AICONTACTSINST table, the S User ID with ANLEG auth. starts with 0012 (S0012...), But in AISUSER, you have mapped a user 105 which doesn't look the same to me. Check the AISUSER entry.

Without a clear screenshot we could only suggest this much.

[former_member588066]

Hi Shalin,

Thanks for again for your input.

We'll have to open a ticket with SAP.

I will post the resolution should we get one.

Cheers

[shalinrogerb]

Good Luck, Awaiting the resolution.

Thanks!

[former_member194601]

Hello coulon,

In AISUSER table, map SOLMAN user against SAP's S-User in this format as shown in below example and try.

In this example, SOLMAN user ID is 441869 and corresponding S-User without prefix 'S00' is maintained.

You have maintained wrongly.

Thanks,

Vignesh

[former_member588066]

Hello Vignesh,

Thanks for your feedback.

The S0012345678 is a log in name. That's the Id used to sign into SolMan. We can't amend that can we? It would be a whole new ID/User.

Thanks.

[former_member194601]

Hello Coulon,

If I have understood correctly, if S0012345678 is SOLMAN user ID, then assign this user and corresponding S-User(S-User starts with prefix 'S', so remove it and enter only the numerical values) which is allocated to this SOLMAN user, in AISUSER as shown below

[former_member588066]

It is mapped as below ( TA: AISUSER)

[former_member331871]

Hello,

Have you mapped your S-User in solution manager system.

Check table: AISUSER