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Mar 23, 2009 at 09:23 AM

How to you change start page - CRM 2007

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We have configured a number of Interaction Centres in CRM 2007. One of these interaction centers requires the default page to be that of the inbox rather then the Account Identification Page. How can this be achieved? Is it possible to do so through configuration?

I can see that associated to the business role for a specific Interaction Centre is a technical profile one of the settings within this profile is Start Page currently in all of our Interaction Centres is start.htm and opens the "Account Identification" page. What needs to be achieved to have this Web IC open on the Inbox instead?

Thanks in advance

Eddie