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Former Member
Mar 23, 2009 at 08:58 AM

cs in crm

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HI

all

if any body could tail me whats about customer service

if sap has any book on customer service means sap press book

i check the sap press link i found service and crm

so cs has changed to crm or what happened to this componenet

i have a general idea about cs.

can someody put some light on this or give info form where i can get detail info of cs

please dont give me sap library or help link or sap cerification books.