HI
all
if any body could tail me whats about customer service
if sap has any book on customer service means sap press book
i check the sap press link i found service and crm
so cs has changed to crm or what happened to this componenet
i have a general idea about cs.
can someody put some light on this or give info form where i can get detail info of cs
please dont give me sap library or help link or sap cerification books.