Change Sold to Party in Returns

[Former Member]

Hi gurus,

We have raised a returns for wrong customer, we want to change the sold to party in returns,

I have cancelled credit memo for returns, still the sold to party field is greyed out.

Please advise if there is any solution to change sold to party for our scnario.

Thanks in advance,

Regards,

Naga.

[Former Member · Accepted solution]

Hi,

Can u tell the document flow in which you performed return order as well how did u reversed clearly , please mention at which document your sold-to is grayed out.

Praveen.....

[Former Member · Accepted solution]

Hi i am pasting the document flow details below,

Returns 60002468 / 10--> [this is the document we created using va01 with document type RE and want to change sold to party. ]

. Credit for Returns 90082898 / 10

.. Accounting document 90082898

. Cancel of Cred Memo 90082899 / 10

.. Accounting document 100327956

Thank you,

Kind regards,

Naga.

[Lakshmipathi · Accepted solution]

Since the accounting document has been generated, may be the sold to party field would have become uneditable. So you have to create a fresh return order.

thanks

G. Lakshmipathi

[Former Member]

Thanks to all. Soloved by cancelling all subsequent documents for thAT Sales order.

[Lakshmipathi]

Ensure that PGR is also reversed as otherwise, in return order, you can change the sold to party.

Incidentally, can you please clarify as normally, we create a return order referencing the origin billing document in which case, the above error will never come. Are you not referencing the origin billing document ??

thanks

G. Lakshmipathi

[Former Member]

Hi Lakshmipathi,

We have not referenced any document for returns, it was created individually without reference.

We did not do any post goods receipt as well.

we created returns, created credit memo for returns and realised that we have raised a credit memo for wrong customer, now we want to change customer,

I thought after canceling credit memo we will be able to change sold-to party but it is still greyed out.

If there is any way, please advise.

Thanks,

Regards,

Naga.