UME IM getting down frequently.

[Former Member]

Hi,

In our development portal UME IM is frequently getting down and we don't understand why it happens. We redeploy the component again into the portal and whenever the portal restarting , again it goes down.

it shows the following error

" A required service for the identity management user interface is not available. Contact your system administrator "

By the if in case if we want restart he UME IM in Portal, What is the Application Console name of UME IM ?

please help

Regards,

Jyothi

[Former Member]

Hi, are set the JVM seettings per note 723909 ?

P.S. in any case you can find logs in VA (log viewer) defaulttrace.trc for serverN

Regards.

[Former Member]

Hi,

The note(723909) which you have given is applied only if we don't use the configuration template. But ! We use the configuration template so it would not apply for my scenario.

Any other solutions for this ?

Regards,

Suresh

[Former Member]

Are you check logs in VA (log viewer) defaulttrace.trc ?

The error are? Can you say your server are 32 or 64 bit , and sap release and PL are? The JVM version are?

Check in dev_server0 log the lines like this, :

JHVM_LoadJavaVM: VM Arguments of node [server0]

-> arg[ 9]: -XX:MaxPermSize=256M

-> arg[ 10]: -XX:PermSize=256M

-> arg[ 11]: -XX:NewSize=171M

-> arg[ 12]: -XX:MaxNewSize=171M

-> arg[ 29]: -Xmx1024M

-> arg[ 30]: -Xms1024M

Regards.

[Former Member]

Hi,

My system details are below

Java(TM) 2 Runtime Environment, Standard Edition : 1.4.2_13-b06

OS : SunOS (5.10)

Server : 64 Bit

I find there is not error in trace file. Where can we find "JHVM_LoadJavaVM" and other details?

Regards,

Jyothi

[Former Member]

Are you check defaulttrace.trc in time as you say

UME IM  down

?

Can you say the JVM parametes as i'm ask before?

P.S.

Where can we find "JHVM_LoadJavaVM" and other details?

check dev_server0 for example, in work directory

Regards.