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Former Member
Mar 21, 2009 at 06:30 AM

Support Team determination based on SAP Component and Plant


Dear all,

There is a requirement from the customer for support team determination.

Rule AC 13200137 doesnt support the plant.

Here they have plant and module wise separate support team.

So if a person from Plant A sends a message with component MM-IM it shouls go to MMM plant A support team only. It should not go to MMM plant A support team.

Pls share ur experiences.