Scheduling an Extract in Solution Manager 7.1 via CRM Web UI

[dvan1]

I know it is possible to extract an ITSM search result from the Web UI to a spreadsheet; , would it also be possible to schedule an extract somehow?

Currently, we have a scenario where we run a master extract of all SRs daily (which understandably takes some time), however it would be much more useful if we could schedule an extract outside of office hours to have this report ready when needed.

[Miguel_Ariño]

Hello,

When you search for the service requests, you can place a breakpoint in CL_AI_CRM_IM_SAPDATA_SEARCH, method IF_CRM_RF_Q10_SEARCH~SEARCH. You will at least be able to see the CRM Web UI search call stack. If you figure out what is the function module or method you need to call, and the inputs to give, you can call that via a report and schedule it.

Best regards,

Miguel Ariño

[former_member229755]

You can save the search and even be able to share the search query to users but I am not sure if you can schedule a job to directly fetch the details from the Web UI. I think you will have to engage ABAP Team to schedule a Job which will run a report in the background to fetch the results.