We have an issue with the Shopping Carts when it is kept on Hold.
When the shopping cart is kept on hold (after adding an approver), the workflow is triggered (SC no. is getting generated).
After completing the previous step, when we change the approver and the shopping cart is kept on hold again, the earlier workitem is getting deleted and a new workitem is getting created. Due to which, the Approver Name/ Agent field in the workflow container is not getting populated and in turn is not visible. However,again when we are changing the approver, the approver name is getting stored in the Agent field of the same work item.
If any one has come across a similar situation, kindly suggest.