Skip to Content
1
Former Member
Mar 20, 2009 at 11:21 AM

Additional fields in Support message

121 Views

Hi All,

We have set up Service Desk functionallity and we are facing a problem when trying to create a new message.

We are able to create support message in solman from satellite systems ( Help -> Create Support Message) . We need to have some additional fileds in the help menu. Now we are having Component, Short Text and priority. As per our requirement, the user should be able to enter the addional details in the hep menu and the same details should flow satellite system to service desk message in solman.

Can you please help us to achive the same ?

Thanks in advance,

Shaju