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Jul 19, 2018 at 05:26 AM

Creating Delivery for Consignment Order

268 Views Last edit Jul 17, 2019 at 07:39 AM 5 rev

Hi,

Our customer service dept is having trouble creating a delivery for a consignment order after creating the sales order for it. The correct amount of pounds are showing as available in MMBE for this particular order in consignment, but upon trying to create a delivery for it they are getting the error "Consignment Issue: Availability Control." I have looked in co09, and there is a column for "Rec/reqd qty" of 196,000, a confirmed quantity of 188,200, and an "ATP" quantity of 7,800. This is my issue-the order should be pulling in 196,000, but is only pulling in the ATP quantity of 7,800.

I am unfamiliar with ATP quantities, is there anything I can do to change this so it will bring in the rec/reqd qty of 196,000? If more information is needed to explain this please let me know. Thanks.