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Former Member
Mar 19, 2009 at 11:30 PM

Error in Action when CRM Order is updated as Error from R/3 update

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Hi,

Currently we are in CRM 6.0 SP04 and R/3 4.7 SP14

Process:

1) B2B user places order through ISA

2) Order gets replicated R/3 from CRM through middleware (Scenario A setting)

3) If there are any changes in order on either side, changes gets replicated.

Requirement:

We have a requirement from business to trigger workflow in CRM if order is in error. Following are the possible scenarios

1) Error while saving order in CRM

2) No errors in CRM. However, Order will get error in R/3 because of inconsistent configuration or master data between CRM and R/3. The BDOC will be green while replicating to R/3 and acknowledgement to CRM.

3) BDOC status is in error

Solution approach:

We created an action to trigger event when order status set to "Contains error". The condition for Action trigger are Order have error free flag NE X(BUS 2000115 ) OR Status = I1030 OR status = I1056.

Issues:

1) Scenario : Order is successfully create in CRM without any error. Order gets replicated to R/3 u2013 BDOC is green. However, the order gets error status in R/3 because of inconsistent configuration or master data. The acknowledgement BDOC updates the error status in CRM. However, Action does not get trigger when the order is updated as Error from R/3.

Pls advise possible solution and also suggest any other way to achieve the required functionality to generate workflow for CRM order updated as Error from R/3.

Regards,

Anil Rithe