This is regarding Solution Manager 7.0 Service Desk (Work Center).
Using authorization key in B_USERSTAT in SAP_SUPPDESK_PROCESS role, I configured two categories of users :
1 - First category (User1) can process the message and access to the standard Status profile (SLFC0001),
2 - The second category (User2) can process the message using status profile (SLFC0001) with some limitations : for example User2 mustn't access to the "Send to SAP" user status.
My configuration works correctly whit SAPGUI (CRM_DNO_MONITOR).
Unfortunately, it doesn't work when I attempt to process message using Work center : In Work Center the system ignore the authorization key. Therefore, the User2 can access to all user status including "Send to SAP".
HOW CAN I resolve this issue?????
Thanks for your help,