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Former Member
Mar 19, 2009 at 03:18 PM

WorkCenter : Managment of Authorization Keys and user status


Hi friends,

This is regarding Solution Manager 7.0 Service Desk (Work Center).

Using authorization key in B_USERSTAT in SAP_SUPPDESK_PROCESS role, I configured two categories of users :

1 - First category (User1) can process the message and access to the standard Status profile (SLFC0001),

2 - The second category (User2) can process the message using status profile (SLFC0001) with some limitations : for example User2 mustn't access to the "Send to SAP" user status.

My configuration works correctly whit SAPGUI (CRM_DNO_MONITOR).

Unfortunately, it doesn't work when I attempt to process message using Work center : In Work Center the system ignore the authorization key. Therefore, the User2 can access to all user status including "Send to SAP".

HOW CAN I resolve this issue?????

Thanks for your help,