Hello all,
what can you tell me about the linking of mails to a service request? How do I read out that relationship. I can them under business context but I need to read them programmatically.
Or read which mails have been sent at a sertain time, (maybe just using table SOOS) and them read the relationship to the Service request from which it was sent.
Again I do not know how to read the relationship between Service Request and Mail, is the link only maintained at the service request side or can I "backtrack" from the mail?
Gratefull for response