Hi,
We have a insurance plan called Optional Life Insurance. IN the portal (ESS) when a employee adds a new beneficiary to this plan, system is creating a new pending record by delimiting the old record to end of that month. The problem is the newly created pending record is asking for EOI (evidence of Insurability).
Adding or deleting of beneficiaries in portal is resulting in EOI being asked. When the same process is done through GUI, there is no problem.
The EOI setting for action in IMG for this plan is "Create Pending record for desired option".
(But this setting is only for enrollment, this should not be reflected when beneficiary is added or deleted, right?)
Regards
Kiran.