How to customize conversation Service Desk ITSM 7.2 in launchpad

[Former Member]

Hello,

while using exclusively launchpad with ITSM 7.2, we have natively those options in conversation in disptacher or processor dashboard:

• Propose Solution to reporter
• Question to reporter
• Inform and forward to SAP product Support
• Reply to reporter and confirm

How can I customize those entries like in CRM UI statuses?

Thank you in advance for your help.

Regards,

[Former Member · Accepted solution]

Solved. Actions customized with PFAC for resolve and dispatch incidents fiori app.

[former_member589036]

Hi,

I am interested to know about Forward to SAP option? Can you share this please?

Regards,

Hesham

[former_member507393]

Hi, May you please share the step by step process on how you resolved this issue.

Regards

Dan Moroko