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Former Member
Mar 19, 2009 at 03:10 AM

ESM Service Master

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Dear Experts

IN External service Management,i have seen a field called formula (i have also seen the configuration of formula & variables).

Now in service master screen we just select the formula,but internally how does it calculate.(i mean in config we are just giving description of variables,we are not specifying any fields names with which to calculate)

Pls solve my doubts.

Kind Regards

Sajid