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Input field in Toolbar

Hi ,

How can we add input field in the toolbar of ICWC (CRM 5.0)?

Best regards,


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  • Posted on Mar 18, 2009 at 09:50 PM

    Hello Uma,

    I'm not exactly sure why you want to do this. Perhaps there is an easier way to accomplish the same objective. If you are referring to the Communication Toolbar (that has the accept, reject, End buttons) I would strongly recommend against trying to do this. I would even recommend against trying to add your own pushbuttons. It involves extensive modification. You need to create a new event, subscribe to the event, and do some JavaScript coding. You can find a few others posts in this forum on this topic. So, again, hopefully there is a better way to meet your business requirements -- if you want to explain them.

    Warm regards,


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