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Former Member
Mar 18, 2009 at 10:21 AM

EMRS HTML e-mails to Sales Orders / Formatting lost?

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Hello team,

does anybody of you have made some experiences regarding the handling of incomming e-mails with HTML formatted texts, routing them via ERMS into an agent inbox and transforming them to transactions like a Sales Order?

In detail:

1.) Will the HTML formatted text copied and saved 1:1 from the e-mail into the Sales Order notes field

2.) or will I see a mix of HTML commands and the text in the Sales Order notes field (means: formatting is lost)

3.) or will the HTML formatted e-mail text transformed into ASCII/plain text during the Sales Order creation?

I havenu2019t found any hints and suggestions about the possibility of HTML text transformation within SDN, SAP Help nor in SAPNotes.

Maybe there isn´t any standard procedure for keeping the HTML formatted text from the e-mail into the Sales Order. My solution: BAdi enhancement with transformation of HTML text to ASCII.

Any other suggestions?

Thanks in advance,

André

Edited by: Andre Schillack on Mar 18, 2009 11:21 AM