Hello team,
does anybody of you have made some experiences regarding the handling of incomming e-mails with HTML formatted texts, routing them via ERMS into an agent inbox and transforming them to transactions like a Sales Order?
In detail:
1.) Will the HTML formatted text copied and saved 1:1 from the e-mail into the Sales Order notes field
2.) or will I see a mix of HTML commands and the text in the Sales Order notes field (means: formatting is lost)
3.) or will the HTML formatted e-mail text transformed into ASCII/plain text during the Sales Order creation?
I havenu2019t found any hints and suggestions about the possibility of HTML text transformation within SDN, SAP Help nor in SAPNotes.
Maybe there isn´t any standard procedure for keeping the HTML formatted text from the e-mail into the Sales Order. My solution: BAdi enhancement with transformation of HTML text to ASCII.
Any other suggestions?
Thanks in advance,
André
Edited by: Andre Schillack on Mar 18, 2009 11:21 AM