I want to know where the support message stored in SAP.Especially for where each reply item data is stored, such as reply time, reply text etc.
For example, in Txn CRM_DNO_MONITOR .
CRMD_ORDERADM_H seems store the data of Fast Entry(I dont know whether it is right).
Where the OVERVIEW info of Transaction Data is stored? It is combined in some ways.
How does CRMD_ORDER_INDEX and CRMD_ORDERADM_I work?
What is the use of field GUID?