Sold-to party determination by reporter ITSM 7.2

[Former Member]

Hello experts,

I know that this question has already been posted but the answer didn't work for me because maybe it is not completely finished.

I am setting up Incident management with solman 7.2 and as end users will use fiori dashboard to create their incidents, we want to fill the sold-to party automatically from BP of users. I have achieved all the customizing things but there is one point I didn't understand: relationship between BP users and sold-to party. How can I do it?

Thank you for your support.

Mohammed

[Former Member · Accepted solution]

I Have solved the issue by myself... here is the procedure to share it:

After finishing the customizing of sold-to party determination procedure, you launch CRM_UI transaction ==> Master Data ==> Contact Person Relationships

Search for the user BP (ex. IM_CREAT1)

Go to Work and put the customer BP

Now, when the user IM_CREAT1 creates an incident (in CRM UI or Dashboard app), the incident is created automatically with the filled company account.

Regards,