IObject details extraction in CRM

[Former Member]

Hi,

Can anyone tell me if there are any available extractors to pull IObject related data from CRM into BI.

In our scenario we will have few set types and attributes that will be associated to this IObject. I want a way to extract these details to BI for reporting prupose.

Thanks,

Vipul.

[Former Member]

Yes, kind of.

But we are not using IBase. We are directly creating IObjects and assigning them to the Service Ticket.

So there is no association between IBase and IObject. I found these two datasources

0CRM_SRV_IBASE_TRAN

0CRM_SRV_IBASE_ATTR

but the data related to IObject doesnot come in these.

[Former Member]

IObject is the instance of a Product. For example IBM T61 is laptop product while IBM T61 with serial number 123456789 is the instance of the product.

My issue is when a service ticket is created in CRM the agent will create an IObject by taking the product details from the customer. The details given by the customer will be entered in this IObject as set types\attributes. We want to report out on these attributes.

[Former Member]

Hi,

is it crm using ibase concept for this IO

[Former Member]

Hi,

Could you elaborate this (IObject ?)

Regards,

SAtya