Solution Manager Interface with Tools Outside SAP

[Former Member]

Does anyone have information on Solution Manager's abilities to interface with tools outside of SAP? I am interested in interfacing Solution Manager with legacy systems and main frame systems (e.g. Informatica). I am especially concerned with Root Cause Analysis, Exception Analysis, and Error Reporting in Solution Manager regarding non-SAP systems. Also, if Solution Manager is able to interface with these systems, can it access details from outside SAP (e.g. data from legacy systems)?

[former_member192029]

We can also integrate solution manager with 3 rd party testing tool HP Quality Center and QTP by using Solution Manager adapter for HP Quality Center.

Also we can integrate Solution Manager with HP Service Desk. We can monitor 3rd party systems from SolMan.

Cheers

Jawahar Govindaraj

[prakhar_saxena]

Hi Annie,

I think you are searching for Root cause analysis or solution manager diagnostics.....

Solution manager diagnoses the problem which is happening on ABAP Java

For non sap components we have something known as CCMS agents....

The CCMS Agent has to be downloaded, then installed and configured manually.

For details, refer to Solution Manager Diagnostics (Advanced Guide) chapter Download CCMS Agent from

SAP Service Marketplace.

To configure the CCMS agent, refer to Solution Manager Diagnostics (Advanced Guide) chapter Setup of

CCMS Agent on a Non-SAP System.

.pls check below guide,

Pg 38

https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/32d86b13-0a01-0010-4386-909d664b...

You can look for more info on SMP for solution manager diagnostics advanced guide at

service.sap.com/nw04operation 􀃆 Supportability 􀃆 Supp. Setup Guide - SoManDiag NW04 advanced.

Regards

Prakhar

[Former Member]

Hi,

The solution manager can be interface with the ARIS.We did in our project this interface.

The Business process flow was defined in ARIS & synchronize with the solman & once configuration is done then we reverse synchronize the same to update the ARIS,so you can interface with legacy also.

Regards,

Raj.

[Former Member]

Hi Raj,

Can you please provide some information of interfacing SOLMAN with ARIS. We are also planning to do something similar. Let me know if I create a separate thread on this topic so I can award.

Thanks.

Regards

Suman