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Former Member
Mar 17, 2009 at 06:52 PM

Error when printing report on Crystal RAS XI R2

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Hi,

We get the following error message when printing reports on the RAS :

"Logon has failed.

Error in file C:\Windows\Temp\........rpt

Unable to connect, invalid logon parameters"

The odd thing is that this error occurs only on reports using a special font and crosstables. All other reports work fine.

We are configured in three-tier, using Citrix Terminal Server. The Crystal RAS version we are using is XI Release 2 sp2 and installed on a Windows Server 2003 virtual machine. All temporary folders are fully shared. Workstations are using Windows XP Professional and have the Crystal XI R2 runtime installed. Crystal Reports are launched from an application using the ADO.NET (XML) connection.

The special font is correctly installed on all workstations and on the RAS.

The XML temp file as well as the .RPT temp file are correctly generated in the RAS temp folders.

Any idea ? Would that be a .NET component issue ? a CMS issue ? Other ?

We have investigated any possible way and still can't resolve this issue.

Any help will be greatly appreciated.

Thank you

Anthony Arnaud