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Advanced DHTML Viewer for InfoView XI R2

Former Member
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When looking at the preferences for Crystal Reports in InfoView (XI R2), only the ActiveX, DHTML, and Java viewers are options. There is no Advanced DHTML Viewer available. I have both the .NET version and Java versions installed. The options are the same for both. All documentation that I have found indicates that Advanced DHTML would be available. Can anyone tell me why it's not?

Thanks. Susan

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
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Hi Susan,

Have you applied any service pack?

Have you done new installation or issue occurs after certain changes?

Regards,

Shweta

Former Member
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The only service pack was SP2.

I thought that the Java version was needed for the Advanced DHTML, so a while back I had installed that. (Actually had to uninstall and reinstall.) But, it is not showing in either version.

Thanks for the reply.

Susan

Former Member
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Hi Susan,

This is happening because in the Central Management Console (CMC) in BusinessObjects Enterprise Applications for InfoView the Allow users to use the Advanced DHTML Viewer. If unchecked, users who are currently using the Advanced DHTML viewer will use the DHTML Viewer instead check box is cleared.

Resolution

Select the Allow users to use the Advanced DHTML Viewer. If unchecked, users who are currently using the Advanced DHTML viewer will use the DHTML Viewer instead check box and then log on to InfoView

Hope this helps

Regards,

Shweta.

Former Member
0 Kudos

Ahhh... thank you. Got it.

Susan