on 03-17-2009 5:32 PM
When looking at the preferences for Crystal Reports in InfoView (XI R2), only the ActiveX, DHTML, and Java viewers are options. There is no Advanced DHTML Viewer available. I have both the .NET version and Java versions installed. The options are the same for both. All documentation that I have found indicates that Advanced DHTML would be available. Can anyone tell me why it's not?
Thanks. Susan
Hi Susan,
Have you applied any service pack?
Have you done new installation or issue occurs after certain changes?
Regards,
Shweta
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Hi Susan,
This is happening because in the Central Management Console (CMC) in BusinessObjects Enterprise Applications for InfoView the Allow users to use the Advanced DHTML Viewer. If unchecked, users who are currently using the Advanced DHTML viewer will use the DHTML Viewer instead check box is cleared.
Resolution
Select the Allow users to use the Advanced DHTML Viewer. If unchecked, users who are currently using the Advanced DHTML viewer will use the DHTML Viewer instead check box and then log on to InfoView
Hope this helps
Regards,
Shweta.
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