Hi SAP CRM experts,
I'm working with SAP CRM 2007 and I'm configuring Alerts to be displayed in the Interaction Center.
I've been able to create some simple alerts, using as variables the attributes provided by the system.
Otherwise, I need to create more complex alert messages, and the attributes provided from standard are not enough:
for example, of a business partner, I need to access not only the name, surname, address and telephone number, but also other characteristics (role of the employee (CEO, manager, analyst...) etc.).
How can I add these additional variables to the container in order to be able to use them in the Alert modeler?
Can anybody help me?