CRM Package installation problem

[Former Member]

Hi Gurus,

I am trying to install SAPKB70010 (SAP_BASIS) software component on CRM 5.0 system. During installation SPAM got aborted and I have deleted this package from PAT01, PAT03 tables and tried to reinstall it from scratch. This time i am getting weird problem. When I try to run SP_MANAGER t-code ( special support package manager for CRM), i am getting "Package is unknown." and when continued, "Internal error of SPAM check". have you guys ever come across this problem. Please help me to resolve this issue.

Thanks,

Raj

[Former Member]

Rai,

Check table PAT10 by Tcode SE16.

You will see only one entry with your ID in it. But the field: patch is missing. You will need to manually update the table with the patch name. Then you will be able the run SP_Manager again. And the issue should be gone.

[Former Member]

Raj,

Though this works technically in few cases (depending on spam phase), this is not the correct way to fix this problem. You can raise customer message with SAP for this problem.

Hope this helps.

Manoj