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Former Member

Crystal Reports Server XI upgrade to Crystal Reports Server 2008

I have downloaded the Crystal Reports Server 2008 upgrade from the portal. Questions:

The "Upgrading Your Crystal Reports Server Delpoyment from XI or XI Relase 2 to Crystal Rpeorts Server 2008" (simple install) documentation mentions that the installer should recognize my installation and prompt to upgrade. Instead, the first prompt that I get is for a license key. Is this normal, or should the application be seeing my existing install?

If I do indeed need a 2008 license key, how do I obtain one? It will not accept may CRXI Server keys, and I cannot see anyplace to download the new keys.

Any help would be appreciated.

Jeff

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    author's profile photo Former Member
    Former Member
    Posted on Mar 16, 2009 at 09:10 PM

    Hi,

    I think you can request for new keys:

    For a new key:

    Request key codes for new orders via SAP Marketplace (SMP), will receive a download letter on new purchases providing them with their SMP login credentials. Using these credentials you can login and click in the "Keys & Requests" tab > Request a License key.

    If your Key code does not work

    You need create a customer message https://websmp107.sap-ag.de/message using component XX-SER-LIKEY-BOJ.

    Regards,

    Deepti Bajpai

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 17, 2009 at 02:52 PM

    Thanks. This license process is pretty convoluted,especially for licenses that we need for product upgrades that we are eligible for because of maintenance/support contracts.

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