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Former Member
Mar 16, 2009 at 02:34 PM

CRM_DNO_MONITOR - changing status

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Hello!

- support message is created while testing via Solman in transaction STWB_WORK

- this message can be seen in transaction CRM_DNO_MONITOR

- message has the status New

- status dropdown list options are passive and can't be selected

--> Fast entry -> Service process: Status

QUESTION:

How the support message status can be changed in CRM_DNO_MONITOR, eg. to be 'Completed'?