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author's profile photo Former Member
Former Member

Forgot your password or user ID? HELP

Hi Experts,

I am working on "Forgot your password or user ID? HELP"

It has 3 options,

1. I've forgotten my user ID

2. I've forgotten my password

3. I've forgotten both my user id and password

First one is working fine.

Second is not giving any result, I am able to receive the message at SRM Portal that password has been changed, and will be sent by mail.

But, when checking in the system, password is unchanged & mails is also not triggered.

What can be the problem, is any one have step wise configuration for this 2nd option, please help.

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 18, 2009 at 07:01 AM

    Hi experts,

    This process is calling the tcode "bbpat04". When we are runing this tcode on SRM system mannualy, it is working fine for all the 3 options.

    but from SRM portal only option 1 is working fine. option 2 is not working, and option 3 is partialy - for user id is working but for password it is not working.

    what can be the problem ?

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