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Former Member
Mar 16, 2009 at 12:44 PM

Forgot your password or user ID? HELP


Hi Experts,

I am working on "Forgot your password or user ID? HELP"

It has 3 options,

1. I've forgotten my user ID

2. I've forgotten my password

3. I've forgotten both my user id and password

First one is working fine.

Second is not giving any result, I am able to receive the message at SRM Portal that password has been changed, and will be sent by mail.

But, when checking in the system, password is unchanged & mails is also not triggered.

What can be the problem, is any one have step wise configuration for this 2nd option, please help.

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