I am working on "Forgot your password or user ID? HELP"
It has 3 options,
1. I've forgotten my user ID
2. I've forgotten my password
3. I've forgotten both my user id and password
First one is working fine.
Second is not giving any result, I am able to receive the message at SRM Portal that password has been changed, and will be sent by mail.
But, when checking in the system, password is unchanged & mails is also not triggered.
What can be the problem, is any one have step wise configuration for this 2nd option, please help.