Hi experts,
I want to capture RESPONSE TIME from SERVICE PROFILE values defined in CRM system.If you refer CRMD_SERV_SLA transaction then you can find the defined values. In 0CRM_SRV_PROCESS_H Catalog, Code group, Code these values are appearing but I unable to find RESPONSE TIME value.
Has anybody tried capturing response time value in BW? or is there any other field shows this value in Data Source?
Regards,
Priyanka Joshi