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Former Member
Mar 16, 2009 at 10:50 AM

Service Profile Response time values from CRM

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Hi experts,

I want to capture RESPONSE TIME from SERVICE PROFILE values defined in CRM system.If you refer CRMD_SERV_SLA transaction then you can find the defined values. In 0CRM_SRV_PROCESS_H Catalog, Code group, Code these values are appearing but I unable to find RESPONSE TIME value.

Has anybody tried capturing response time value in BW? or is there any other field shows this value in Data Source?

Regards,

Priyanka Joshi