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SAP inbox in CRM 2007 Web UI

Former Member
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Hi,

We have some custom development to send out notification to the employee responsible's SAP Inbox(Notification will appear in the Undread documents section). We would like to display this 'Unread documents' folder on the WEBUI.

I was hoping that we have an SAP provided logical link and all I need to do will be to configure it to my Business role. but I could not find any that displays the unread documents.

Please share your ideas/solutions that could drive me to the solution.

Thanks

Sree

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Answers (1)

Answers (1)

Former Member
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Can anyone please provide any helpful hints on this ?

How do I know if there is a logical link to see SAPinbox on WEBUI ?

It looks to me like SAPInbox functionality is split into various components on the WEBUI. I found a logical link for worklist that shows me only workflow tasks. But I was not able to find anything that lists unread documents.

Thanks for your help

-Sree

Former Member
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Hi Sree,

SAP Web UI Email Inbox functionalities are diffeerent from what you are looking for.

Email inbox is nothing but the mirror image of your mailing application i.e outlook or lotusNotes.

For workflow related task you can find all the activities under "Worklist".

Whatever workflows gets created you can see them in your home page under Work flow Tasks.

I would suggest you to create the workflows and check in Worklist i.e (WorkCenter-CT-WORKLST)

Regards

Arup

Former Member
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Thanks for the reply Arun.

So do you suggest me to build workflow to send out notifications to the user ? Will try that option.

But Before I go down that path, I found in help.sap.com that worklist can also display alert messages.

Can anyone share their experience with issuing Alert notifications and please provide helpful informaiton on COnfiguration/Coding required?

Thanks

Sree

Former Member
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As I indicated above, I solved the issue to send out notification after a process is complete by issuing Alerts. Thanks to some other useful threads here I was able to do the Alert Management configuration and Development.

Former Member
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Hello Sree,

We have similar requirement as you had for showing alerts and notification on CRM 2007 UI. would appreciate if you can share your solution with us.

Thanks,

Taran

Former Member
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Here are the steps:

1) Tcode: ALRTCATDEF -> Define Alert Category - Alert category Ztest_alert has been set up in the unclassified classification with the the expiration time (1week), text of the alert message and the container that can make the text dynamic

2) Function module SALRT_CREATE_API should be used to create the alert.

3) Tables parameter IT_RECIPIENTS should populated with the usernames of the intended recipients.

4) Tables Parameter IT_Container should be populated with the name value pairs of the attributes defined in the container.

5) Commit work.

Thanks

Sree

Former Member
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Hi Shree,

Thanks for the information now i am also using the same method and its working fine also altough data is not getting populated through container which i 'll check else ask you later ...

Now my query is that in alert i am getting many buttons Back Complete Reject ForwardTo Reserve

how can i use restrict these buttons or hw can i display only back and complete button .

Also when we create Alert Category in this we need to assign Application Package of the Alert Category

what is Application Package of the Alert Category ?

by default system pick "SALERT" as Application Package.

Thanks,

Taran

robert_kunstelj
Active Contributor
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About your 1st question...

You can hide this buttons if you goto BSP_WD_CMPWB and choose component GSALERT. Then you must enhance this component and the view GSALERT/OverView. In this view goto toolbar related methods section and redefine method IF_BSP_WD_TOOLBAR_CALLBACK~GET_BUTTONS.

In this method just comment the lines of buttons which you wouls like to hide.

About your 2nd question...

Since recipients can be determined in various ways, the reason for a recipient receiving an alert may not be immediately apparent. Therefore, the recipient also receives an explanation as to why he or she is receiving the alert. These reasons are implemented as messages of the class SALERT and can include variables. Several reasons are supplied as standard and it is possible to add application-specific reasons.