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Former Member
Mar 12, 2009 at 01:18 PM

"Service Desk" --> Support message: No exchange of attachments

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Hi

I have implemented service desk function with e-mail automation sucessfully. However I've noticed that all the attachments included on a support message and sent from Sol. Manager to SAP Support, don't reach SAP.

I've tryed to apply note: 901288 Support message: No exchange of attachments CA-NO from snote but it says "Cannot be implemented".

Can any one tell me each notes do I have to apply to solve this problem?

Regards

Armando Santos