on 03-12-2009 1:18 PM
Hi
I have implemented service desk function with e-mail automation sucessfully. However I've noticed that all the attachments included on a support message and sent from Sol. Manager to SAP Support, don't reach SAP.
I've tryed to apply note: 901288 Support message: No exchange of attachments CA-NO from snote but it says "Cannot be implemented".
Can any one tell me each notes do I have to apply to solve this problem?
Regards
Armando Santos
Armando Santos,
You can't implement this note 901288 directly. Because it has some steps to be executed, 2 correction instructions ans one more SAP Note 924736 has to be implemented if unicode system.
You have two options.
1. Implement this note 901288 by manually(not from snote)
1.1 Execute the step 1a, 1b by manually
1.2 Choose button "Download Corrections" to download the correction instructions through Download Manager.Once you download it, then implement them.
1.3 Implement Note 924736 if your system is an Unicode system.
Or instead of doing all this
2. Just upgarde your system's SAP_ABA component level to any one this:
SAP_ABA 620 SAPKA62059
SAP_ABA 640 SAPKA64017
SAP_ABA 700 SAPKA70008
Welcome your response back.
Regards,
Sanjai
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Hi Rohit.
I've just solved this problem.
The solution is very simple, just run report AI_SDK_FILE_TYPE_TABLE (note 1080131) and all attachments will reach SAP Support.
I've just created a test message support with a DOC + JPG docs and both arrived successfully at SAP support.
So the mystery is solved by running this report.
Regards
Armando Santos
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Hello Armando,
I would suggest you raise a message to SAP telling about the issue that you are facing
Rohit
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Thanks Rohit once again.
The file formats that I'm trying to send as an attachment are docs, JPG or PDF.
Regarding to note 1080131, this note have also been applied from snote.
Regards
Armando Santos
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Thanks Rohit
Still no help with note 569392 - SAP Support Desk: Sending attachments to SAP.
Regards
Armando Santos
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Hello Armando,
I have got one note for you,I guess this might help
Note 569392 - SAP Support Desk: Sending attachments to SAP
Let me know if this helps
Rohit
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Hello Rohit,
Thanks for your anwser.
Regarding to "were you able to send attachments to SAP before upgrading your system?" --> I've never tryed before because I've, first upgraded the SAP Sol. Manager and second configured the system to "service desk".
I've sucessufuly configured "service desk" email process, but the only thing that is missing is this problem - attachments don't reach SAP.
I really need some guidance on this issue.
Best Regards
Armando Santos
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Good morning Sanjai / Rohit
I really need some help here.
Please give me something to go on with this problem.
Best Regards
Armando Santos
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Hello Sanjai / Rohit
Thanks for both answers and help.
Regarding to:
"1. Implement this note 901288 by manually(not from snote)"
I've done that, as Rohit said the system is already update to patch level SAP_ABA 700 SAPKA70015, I mean I checked every FUNC and REPS on note 901288 and all the changes are already implemented on the system. So, it means the problem shouldnu2019t appear, but it is still on the system -> u201Cattachments on support messages donu2019t reach SAPu201D !!!
Please, I need some ideas, some help...
Regards
Armando Santos
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Hi Rohit
Regarding to:
"You can't implement the note 901288 in your system as your SAP_ABA release is higher than what is reqiured for this note,so it is not applicable as the note has been already applied with the support pack"
Yes. You are right I've updated the Sol. Manager recently, so note 90128 should have been already applied on the system during the update.
But the problem still exists and all the attachments sent from Sol. Manager to SAP (support messages) still don't reach SAP. Any suggestions?
Regards
Armando Santos
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Hello Armando,
I agree with you completely.
were you able to send attachments to SAP before upgrading your system?
Also since you have upgraded the system,there is a posibility that that the note 901288 settings might have just changed a bit due to which you are getting issues
Thats is why I am saying to sit with your ABAPER and check the settings mentioned in the note 901288 and see if they exists or not? and let me know of your findings
Rohit
Hello Armando,
You can't implement the note 901288 in your system as your SAP_ABA release is higher than what is reqiured for this note,so it is not applicable as the note has been already applied with the support pack
But the issue that you have mentioned seems to be the same.
I would suggest you to show the 901288 note to your ABAPER and ask him whether all the corrections that come with the note are there in the system or not?
Also have you implemented any aupport packs recently?
Rohit
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Hello Rohit
Thanks for your answer.
The current patch level (Sol. Manager) that we are running is:
System Data 12.03.2009 13:43:53
SY-DBSYS................ MSSQL 9.00.3042
SY-HOST................. ecc
SY-OPSYS................ Windows NT 5.2
SY-SYSID................ SSM
SY-MANDT................ 001
SY-UNAME................ USER4
SY-DATUM................ 20090312
SY-UZEIT................ 124029
SY-ZONLO................ CET
SY-CALLD................
SY-CPROG................ SAPLSMTR_NAVIGATION
SY-DYNNR................ 0100
SY-REPID................ SAPLSMTR_NAVIGATION
SY-TCODE................
SY-MSG.................. 000
SAP version............. 700
operating system........ Windows NT
machine type............ 2x Intel 80686 (Mod 15 Step 2)
node name............... ECC
SAP system id........... 560
database system......... MSSQL
database name........... SSM
database host........... ECC
database owner.......... ssm
rsyn....................
IP address.............. 192.168.0.22
kernel release.......... 700
database library........ SQL_Server_8.00
kernel compiled......... NT 5.0 2195 Service Pack 4 x86 MS VC++ 13.10 Fe
kernel patch level...... 146
supported SAP vers...... 700
supported database...... MSSQL 7.00.699 or higher, MSSQL 8.00.194
valid OP system......... Windows NT 5.0, Windows NT 5.1, Windows NT 5.2,
OP system release....... 5.2
ABAP load version....... 1563
CUA load version........ 30
kernel kind............. opt
relinfo................. valid
hot package level....... 15
Softw.Comp./Rel./Supp... BBPCRM 500 0011
Softw.Comp./Rel./Supp... BI_CONT 703 0003
Softw.Comp./Rel./Supp... CPRXRPM 400 0007
Softw.Comp./Rel./Supp... PI_BASIS 2006_1_700 0000
Softw.Comp./Rel./Supp... SAP_ABA 700 0015
Softw.Comp./Rel./Supp... SAP_AP 700 0011
Softw.Comp./Rel./Supp... SAP_BASIS 700 0015
Softw.Comp./Rel./Supp... SAP_BW 700 0015
Softw.Comp./Rel./Supp... ST 400 0016
Softw.Comp./Rel./Supp... ST-A/PI 01I_CRM500 0000
Softw.Comp./Rel./Supp... ST-ICO 150_700 0006
Softw.Comp./Rel./Supp... ST-PI 2005_1_700 0006
Softw.Comp./Rel./Supp... ST-SER 700_2008_1 0000
Waiting for your help.
Regards
Armando Santos
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Hello
whats the current patch level are you running at?
Rohit
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