Hi.
I'v have implemented service desk function with e-mail automation sucessfully.
However I've noticed that when I send and email to the message creator, this message has a delay of an hour. I mean if I send and email from Sol. Manager at 9:00 a.m., it will be sent at 10:00 a.m. --> I can see this delay on tcode: scot.
I've read some where that this kind of messages (support messages) are deal with background processes, I understand this but can we change this delay from one hour to 5 minutes (for example)? How?
Kind Regards
Armando Santos