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Former Member
Mar 12, 2009 at 01:12 PM

"Service Desk" - Email to Message Creator time delay.

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Hi.

I'v have implemented service desk function with e-mail automation sucessfully.

However I've noticed that when I send and email to the message creator, this message has a delay of an hour. I mean if I send and email from Sol. Manager at 9:00 a.m., it will be sent at 10:00 a.m. --> I can see this delay on tcode: scot.

I've read some where that this kind of messages (support messages) are deal with background processes, I understand this but can we change this delay from one hour to 5 minutes (for example)? How?

Kind Regards

Armando Santos