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Former Member
Mar 12, 2009 at 12:29 AM

Invoicing Excess Quantity at Customer


Dear All,

What is the best practice to implement if you encounter a scenario like, "there is customer claim that your plant have shipped excess quantity. But your GR in the system for that DN/Invoice has exact quantity. How are you going to invoice the excess quantity that the customer is claiming without returning the units for recounting?. Is it proper to just do adjustment on system stock for the product to be able to invoice the excess quantity?"

Please advise.

Thanks and regards,