Solution Database in Service Tickets - Webclient

[Former Member]

Hello Folks,

I´m facing a problem, with a customer. For some reason, they stopped the TREX service/server, and when it was available again, something in crm webclient, is not working.

Previoulsy, when creating a service ticket, and choosing the type of the ticket, the saf/trex, was suggesting, some solutions for the user. Since the server/service was reseted, this is not working anymore.

Does somebody have any idea, of what could happened and how to fix it?

thanks

Luiz David

[Former Member]

check the last post.

[Former Member]

Hi,

I had faced the same problem.

Please do compilation in SPRO -> CRM -> Enterpise Intelligence -> SAF.

1. Name and Configure Search Engine

This is necessary for the compilation, clustering, and search functionality to work

2. Name and Configure Knowledge Base

This is helpful in exact and fuzzy text searches, attribute searches, compilation,

clustering, search refinement, and integration with the Interaction

Center WebClient.

Hope it will resolve your query.

Regards,

Ankush

[Former Member]

Ankush,

This procedure you advising me, can I keep default values?

Other thing does it erase something valuable in the solution database? (questions, solutions, etc).

Thanks for the prompt answer!

regards

Luiz David

[Former Member]

HI Luiz,

Yes you can do that.

Regads,

Ankush

[Former Member]

For the users with this problem,

I solved this problem running the transaction CRMC_SAF_TOOL.

Check the red flags, and run the wizards until the end.

The auto suggest start running again.

cheers,

Luiz David