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Former Member
Mar 11, 2009 at 04:30 PM

SLA product is not appearing automatically while creating the messages

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Dear Guys,

We have configured SLA part in the service desk of SOLMAN 7.0.

1) SLA product created using tcode COMMPR01 and

2) Service contract also created using tcode ORDER_CRM and assigned the product here which i created earlier and in IB52 also.

3) Service & Response profile created using tcode CRMD_SERV_SLA based on priorities

but SLA product is not appearing automatically while creating the messages. Even if assigned by manually it is displaying "8" hrs default for all priorities (VeryHigh, High, Medium or Low)

Please suggest me if anything want to do more.

Advanced thanks for helping

Regards,

Selvakumar RV