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Former Member
Mar 11, 2009 at 06:55 AM

CRM - Linking Service Tickets and Activities (Interaction Record)

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Hi,

We have a reporting requirement where in we have to display the number of Interactions that happened for a Service Ticket.

I found a datasource 0CRM_SALES_ACT_1 which contains the details of Interaction Record and service tickets.

But there is no key which gives the details of which Interaction Record belongs to which Service Ticket.

Can anyone suggest a way to find this link.

Regards,

Vipul.