Service Agreement Determination

Hi Experts,

I'm working on SAP CRM System (release 6.0) - service scenario.

I created a Service Agreement for all the employees who belong to a specific business partner type but when I create a Service Order for a BP of that Business Partner Type, the system doesn't recognize the Service Agreement created.

I've implemented all the copyng control settings from the Service Agreement transaction type to the Service Order.

Do you have any suggestions?

Full of points if it helps!

Thanks and regards,

Stefano