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Service Tickets interlinked

Former Member
0 Kudos

Hi,

There are two service tickets in the SAP CRM system, they are interlinked and there is a need to delete one of them (the second one created), as they are linked in the documet flow I cannot delete it without first deleting the preceding ST.

What would cause two service to become incindiary/linked in such a way, is there any way to remove this link and to remove/delete the service ticket.

Any help would be gretaly appreciated

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Answers (1)

Answers (1)

Former Member
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Hi Daniel

Please take a look at Note 669072 and determine which scenario you are configured for.

From my experience Scenario 2 can result in the issue you're facing now.

Regards

Arden