SAP authentication error 'Account information not recognized'

experts,

I configured SAP authentication on BOE with steps as maintain SAP system info, import users, import roles. When I login system by SAP option, a error message like below occured,

'Account information not recognized:logon failed, because user xxxxxx is not assigned any roles needed'.

I checked the role import options, the role list include items like below, ( our BOE'version is XI 3.1 )

boe_content_publishers

boe_content_user

crystal_entitlement

sap_bw_...

How can I resolve the error ?

Thanks a lot!