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Former Member
Mar 10, 2009 at 12:34 PM

No update trigger from order based invoices to customs documents

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Dear all,

I need your help with the following problem:

In our feeder system we use an invoice type which could be used for deliveries and also for orders.

If I create an delivery based invoice in the feeder system a customs document is created in GTS.

If I cancel this delivery based invoice an update triggers the GTS system and the customs document will also be canceled. This process works quite nice.

Now I create an order based invoice (the same invoice type as delivery based) and a customs document is created in GTS - fine.

But,

If I cancel this order based invoice no update triggers the GTS system. The customs document will not be canceled. That`s wrong.

I have no idea what could be the error. All position types are available and what I mentioned before the invoice type is the same.

Can anybody help me? Thanks in advance.

Andreas