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Former Member

CHARM - Mail Notifications

Hi,

We have defined 2 actions for the Action Profile SDHF_ACTIONS, 1. To send mail to the developer (SDCD0001 u2013 Start Condition - &CRM Service Process.User Status&= E0002SDHFHEAD)

) 2. To send mail to the tester (SDCD0002 u2013 Start Condition - &CRM Service Process.User Status&= E0004SDHFHEAD) .

But the Action - Mail to TESETER is not executing during the Status Change u2013 To Be Tested.

Regards,

CS

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    Former Member
    Mar 10, 2009 at 11:29 AM

    Hi ,

    Could you post the details available under the tab Transaction data --> Actions , select your Email action and click on the log button.

    If your action is not listed there, then it means your action is not determined. Post the detials oin the determination log button which is next to log button.

    With these infos only we can do further investigation.

    Pls come back if you have any issues

    Regards

    Naveen

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    • Former Member Former Member

      Hi Naveen,

      The issue was due to the role of the BP,corrected that and its working fine.Thanks for the great support..

      Regards,

      Cs