Skip to Content
0
Mar 10, 2009 at 04:51 AM

Auto email in solution manager

22 Views

Hi,

Can anybody tell how the auto emails can be generated through solution manager for every reply or for every action. e.g. if person X has put the remarks in solution manager and done customer action status, then an email should go to customer.

What are the prerequisites and sequence of operation?

Thanks in advance!

Best Regards,

Anand Rao