BPM - Multiple users in the same lane

[Former Member]

Hi,

We have a process with 3 roles which are the Tax Accountant, Supervisor and Tax Manager. We have created 3 lanes in our BPMN. The process is exactly the same for more than 50 countries so we have more than 20 Tax accountants who will execute these tasks.

How can I trace which user has executed which tasks?

Do I need to code somewhere that the tasks for England are going to User A and the tasks for Sweden are going to user B for example? I would prefer that all my user go to the same UWL, that they can take any task but that we can keep a log of who has executed what. Can you please explain me how to do this and if this is the best way to proceed?

Thanks

Martin

[Former Member · Accepted solution]

Hello Martin,

You can use SAP BRMS to route the tasks to different users based on the location. Please refer [Guide 3|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/502d481c-8da6-2b10-68b8-e374cd30913f] for integrating BRMS to BPM. Also, you can develop a custom web service that tracks / logs this rule based assignment of tasks to individuals. You may also refer [Runtime User Assignment for Human Activities in BPM|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/b028cc99-0fc2-2b10-cbaf-89f017ef944d] for assigning the users determined using BRMS.

Hope this helps.

BR,

Bala